What’s the first nonprofit you think of with a huge sustainer program?
Did you guess your local public broadcasting station?
Probably not.
But yet, most public TV and radio stations are leading the pact when it comes to sustainer giving. They started asking for monthly gifts many years ago.
If you look at the most recent Blackbaud Luminate online Benchmarks Report 2020, public broadcasting stations receive 52.6% of their online revenue from sustainer gifts (compared to an industry average of 9%).
One explanation for this high percentage is the fact that their average online sustainer gift is $12.43 compared to $38.61. These are typically smaller donors.
Sustainer giving for public broadcasting grew by 20.9% compared to 17.9% in other types of nonprofits. It saw the sustainer light and its lifetime value very early on.
Another explanation for the success is that most public TV and radio stations are allowing members to pay their membership fee by giving monthly. That’s how they were able to grow so much over the years.
They have a local presence. They have the huge advantage that they can do on-air TV or radio pledge drives. They don’t have to worry about buying airtime to run their sustainer ads. Most have studios in-house. Public broadcasting stations have a loyal following, thanks to some of the great programming. They are also able to always thank their donors on-air, before — and sometimes even during — their programs.
The program guides and email updates are great ways to stay connected and, of course, the fact that they continue to offer popular series and documentaries don’t hurt either.
Also, what’s of interest: There’s not a finite amount that will make a difference. There’s no $5 or $10 a month will help a child with a smile, or $12 a month provides clean water to a village, or $25 a month helps an animal or $50 a month buys five meals or groceries. They’ve made it work without that. You probably face that similar challenge in your organization.
Yes, there are some specials the donor may receive if they join at $5 or $10 a month, but ultimately the donor will decide how much their public TV or radio station is worth to them.
I’m an aficionado of many of their programs and I’ve been a small sustainer for many years. I occasionally receive an extra gift request and get an upgrade request twice a year.
Congratulations public broadcasting on your sustainer success. We’re eternally grateful for your continued focus on sustainer giving. You have helped to pave the way for other sustainer programs. You have helped donors to understand that this is a great way to support the cause they care so much about.
So, if you’re researching successful sustainer programs, look at your local public TV or radio station. Listen to some of its on-air pledges. What do you like? What do you not like? Why do you think they’re so successful? What can you learn and then apply for your own organization?
